F.A.Q.

Laundr Frequently Asked Questions

Laundr Bombs F.A.Q.’s

Product Details

Where to Buy

You can start your scent adventure by purchasing Laundr bombs through our website www.laundrbombs.com/laundr-bombs or through Amazon! Just enter “Laundr bombs” in the search bar and select the scent you desire.

Can Laundr Bombs be used on baby clothes or someone with sensitive skin?

Our detergents are formulated to be tough on stains, but gentle on clothes. However, as we do not provide fragrance-free detergent, we would recommend testing detergent first for skin sensitivities or scent allergy. It is always a good idea to reference garment care instructions before washing, to assure best handling practice.

Does Laundr have unscented options?

We currently offer scented options only at the moment.

What are the ingredients of a Laundr Bomb?

Laundr bombs contain many ingredients and in true science fashion, they are long and complicated names. To help you better understand what does what in the wash, we’ve created a guide to help your clothes come out scented and clean. If you would like a full list of ingredients, click here.

Can Laundr Bombs be used in high-efficiency washers?

Yes, you can use Laundr bombs in high-efficiency washers. High-efficiency detergent creates less suds and disperses dye quickly to perform well in low-water conditions.

Does Laundr test on animals?

Laundr bombs are not tested on animals! The majority of our ingredients are plant-based and we hope to develop fully plant-derived alternatives for the remainder, in the upcoming future!

My Order

How do I contact customer support?

We are available to be reached Monday-Friday from 10 A.M. – 7 P.M.  If you have any questions or wish to provide feedback, you can contact our customer support at (352) 363-5211. If it is out of our hours of operation, you can email us at support@54.237.35.70.

Can I cancel my order?

All orders can be cancelled up until they are shipped. We send emails throughout the shipping process, make sure to check your inbox! We recommend checking the spam folder if you have not received any.

For quickest response reach out to our customer support line (352) 363-5211, and we’ll do our best to catch the order before it goes out!

I received my order and some bombs arrived broken, what can I do?

We tried to formulate our bombs with the durability to withstand shipment throughout different conditions; however, an order may arrive to our customers that do not meet quality standards. We would be happy to resolve this for you!

Please email us at support@54.237.35.70 with the following details if you received a damaged product:

-Order Number and Date Purchased

-Picture of the broken bombs & box shipment

-How many pods were deemed unusable

We will reach out within 48 hours with how we can best assist you!

How do I see the status of my order?

On the homepage once you have placed an order, the button at the bottom of the page will now read “Order Status.”

Tap the “Order Status” button, and you will find a page outlining your order’s details as well as a selector for setting your delivery time.

How do I change my account details?

You can change your settings such as email and address in the app! Launch Laundr and click on your name on the menu and you can edit the fields to the correct information. If you signed up with an email that has a typo, reach out to customer support to assist with those changes. A forgotten password can be changed by clicking send OTP on the sign-up page. We will send you an email to your account with further instructions.

Payment methods can be changed on the ‘Payments’ page in the app. The app requires a payment method on file to use the app and it cannot be removed. We accept VISA, Mastercard, American Express, and pre-paid cards.

Still need help?

For any other questions, please write us at support@laundrbombs.com or call us at (352) 363-5211.

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